Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, faulty or incorrect items
Email sales@retailo.com.au within 7 days of delivery with your order number, a description of the problem and photos. We will arrange a replacement or refund.
Change of mind
Because we sell food and drink, we can’t accept change-of-mind returns on opened or perishable items. Unopened, undamaged non-perishable items may be returned within 14 days at your cost — contact us first for a return authorisation.
Refunds
Approved refunds are made to your original payment method, usually within 5–10 business days.