Who runs Retailo?
Retailo is owned and operated by Agriact Pty Ltd (ABN 94 689 024 717), based in Wheeler Heights, NSW.
How much is delivery?
Pet supplies: $9.95 per order, free on orders of $79 or more. Drinks and grocery items: $14.95 per order, free on orders of $150 or more. See Delivery for full details.
How long will my order take?
Orders are usually dispatched within 1–3 business days and delivered 2–7 business days after dispatch, depending on your location.
Do you deliver to PO Boxes?
Yes, pet supplies can be delivered to PO Boxes and Parcel Lockers. We deliver within Australia only.
How do I track my order?
We email you a tracking number as soon as your order ships.
Can I return something?
Unopened, unused items can be returned within 14 days for change of mind, minus a 20% restocking fee. Faulty or damaged items are covered under the Australian Consumer Law. See Returns & refunds.
My item arrived damaged. What do I do?
Email sales@retailo.com.au within 3 business days of delivery with your order number and photos.
Can I change or cancel my order?
Contact us as soon as possible. Orders are processed quickly, so we can’t always change an order once it has been placed.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay, processed securely by Stripe. See Payment and security.
Are your products genuine?
Yes. We source branded products through authorised Australian distributors.
How do I contact you?
Email sales@retailo.com.au, call +61 412 803 713, or use our contact form.